Understanding and Befriending Conflict

1st course in Facilitated Solutions’ FOUNDATIONS OF CONFLICT RESOLUTION program.

While every interpersonal conflict can seem unique, there are several common patterns and dynamics.

This course will explore some common ways that conflict emerges and escalates so that you can better recognize the pattern and be better equipped to make informed choices.  

Key Objectives and Outcomes:

  •  To understand how conflict inevitably emerges in interpersonal relationships
  • To differentiate between early “pinch” moments and escalated “crunch” events
  • To gain insight on the positive potential of pinch moments
  • To understand the gift of open conflict

What is Included

Each training module in this course consists of an engaging video presentation that overviews a key concept or skill. Each training video has an accompanying resource page with questions for personal reflection. Students often like to download and print these to compile into a resource manual.

The course is capped off with a “Call to Action” module that challenges students to immediately apply and practice these new concepts and skills.

Meet course instructor,

David Falk

David Falk, MA, CMed is a seasoned conflict management specialist, having worked in the field since 1990 in a variety of settings as a mediator, trainer, facilitator, academic and workplace consultant.

David has been involved in assessing and intervening in conflict situations and providing consultation support to many organizations throughout Canada for over 30 years. He is a senior mediator who has experience managing the toughest of tough situations.

David is also a gifted and engaging facilitator who combines practical wisdom and humour to assist participants to enhance their understanding and abilities to prevent, manage and resolve the challenges that they face.

Choose a Pricing Option


"David is a great practitioner of the material, creating a comfortable, fun and engaging learning environment–essential to a great experience!"

- Mark, School Board Trustee

"This was an excellent course! Tons of knowledge and really appreciated your “real” style–very engaging. I learned a lot from you!"

-HR Consultant, Manitoba Hydro

Additional Facilitated Solutions Services

In addition to these self-paced digital courses, Facilitated Solutions specializes in delivering:

  • Customized Training
  • Workplace Mediation Services
  • Leadership Coaching
  • Workplace Team Assessments

All services can be delivered online or in-person.

For more information or a free 1/2 hour consultation, contact:
[email protected] or 204-774-5389


Facilitator leading an on-site group training session
Live, Customized Training
and Facilitation


Conflict management employee or leader coaching via computer
Conflict Mediation
and Coaching Services

Workplace team assessment and mediation services
Workplace Team
Assessment and
Team Development