Understanding Conflict (Part One)

Understanding and Befriending Conflict

1st course in Facilitated Solutions’ FOUNDATIONS OF CONFLICT RESOLUTION program.

While every interpersonal conflict can seem unique, there are several common patterns and dynamics.

This course will explore some common ways that conflict emerges and escalates so that you can better recognize the pattern and be better equipped to make informed choices.

Key Objectives and Outcomes:

To understand how conflict inevitably emerges in interpersonal relationships
To differentiate between early “pinch” moments and escalated “crunch” events
To gain insight on the positive potential of pinch moments
To understand the gift of open conflict

What is Included

Each training module in this course consists of an engaging video presentation that overviews a key concept or skill. Each training video has an accompanying resource page with questions for personal reflection. Students often like to download and print these to compile into a resource manual.

The course is capped off with a “Call to Action” module that challenges students to immediately apply and practice these new concepts and skills.

Course Curriculum

1. Understanding and Befriending Conflict

Available in days

days after you enroll

Meet course instructor,

David Falk

David Falk, MA, CMed is a seasoned conflict management specialist, having worked in the field since 1990 in a variety of settings as a mediator, trainer, facilitator, academic and workplace consultant.

David has been involved in assessing and intervening in conflict situations and providing consultation support to many organizations throughout Canada for over 30 years. He is a senior mediator who has experience managing the toughest of tough situations.

David is also a gifted and engaging facilitator who combines practical wisdom and humour to assist participants to enhance their understanding and abilities to prevent, manage and resolve the challenges that they face.